For the safety of our customers and staff, beginning 03/13/20 and until further notice, CVWD is taking COVID-19 precautions by closing the District office to the public.
Staff is still available by phone (360)599-1699
Mon, Wed, & Fri from 8:00am - 4:30pm
COVID–19 CUSTOMER ASSISTANCE PROGRAMS
Governor Inslee has issued Proclamation 20-23, pertaining to Utility Ratepayer Assistance and Preservation of Essential Services. The Columbia Valley Water District is committed to keeping our customers connected to essential services during the COVID-19 pandemic emergency. If you are experiencing hardship as a result of the COVID-19 pandemic, you may be eligible for support, including long-term payment arrangements or bill assistance. This Proclamation does not relieve customers from the obligation to pay for utility services.
In order to provide District customers with reasonable opportunities to cure delinquent accounts that have arisen out of the economic hardships caused by the Covid-19 Emergency, it is necessary that the District establish measures to provide financial relief from delinquent water bills. Accordingly, the following measures will be implemented, effective July 1, 2020, regarding all delinquent accounts:
1. No water service shall be terminated for lack of payment during the period of the Governor’s suspension of the authority to terminate service.
2. No penalties or interest shall be added to delinquent balances during the period of the Governor’s suspension of the authority to apply penalties to delinquent accounts.
3. Account Balance - <$200 - Four (4) months to pay arrearage with no interest charged on remaining balance.
4. Account Balance - $200 to <$400 - Six (6) months to pay arrearage with no interest charged on remaining balance.
5. Account Balance - $400 to $600 - Nine (9) months to pay arrearage with no interest on remaining balance.
6. Account Balance - >$600 - One (1) year to pay arrearage with no interest on remaining balance.
7. A payment plan entered into during the pendency of the Governor’s suspension of the authority to terminate service shall be deemed an Interim Payment Plan.
8. Customers on Interim Payment plans will be required to pay at least 50% of current bills accrued during the period up until the Governor ends the restrictions.
9. Customers requesting Interim Payment plans will be asked to sign a payment plan agreement that will outline the terms of the payment plan. On property occupied by a tenant, payment plans may be signed by the tenant, with a copy provided to the property owner along with notice that all charges for water and sewer service shall remain with the property.
10. Unless circumstances require otherwise, Interim Plans shall require the customer to make level payments during the repayment period sufficient to pay the entire balance within the duration of the payment plan. When restrictions on termination of service and applying penalties on delinquent accounts are lifted, customers remaining current on payments under the plan and who pay at least 50% of bills that accrue up to the lifting of the restrictions, will be eligible to enter a new payment plan, referred to as the Final Payment Plan, for all amounts then delinquent. The length of the Final Payment Plan will be based on the schedules set forth in Sections 1-4 above. No interest shall accrue as long as payments remain current.
11. Customers who do not remain current on the Interim Plan payments, including payments on current bills, will be required to pay the entire balance within 90 days of the date the Governor’s restrictions on service terminations expire. Interest and penalties will thereafter apply and service may be terminated if full payment is not made within the 90-day period.
12. Customers with delinquencies as of July 1, 2020 who fail or refuse to enter into an Interim Plan by August 15, 2020, will be required to pay the full amount of the delinquent balance within one month of the date the Governor’s restriction on service termination expires and interest and penalties shall thereafter accrue at the rate established under District resolution. Such accounts shall be subject to regular collection processes, including termination of service.
OTHER RESOURCES FOR CUSTOMER BILL ASSISTANCE
People can apply for DCAP online at WashingtonConnection.org and then call the Customer Service Contact Center at 877-501-2233 to complete the required interview. People can also call 877-501-2233 to complete the entire application process over the phone. Due to much higher than normal call volumes, people are asked to call before 11 a.m. and to keep in mind that the busiest call times are 11 a.m. to 2 p.m.
Do you need information or answers to your questions and concerns about the novel coronavirus (COVID-19)? You can call 1-800-525-0127 or text 211-211 for help. You can also text the word “Coronavirus” to 211-211 to receive information and updates on your phone wherever you are. You will receive links to the latest information on COVID-19, including county-level updates, and resources for families, businesses, students, and more.elete it.
The Utilities and Transportation Commission serves as the single point of contact within state government for customers seeking bill assistance information.: Utilities and Transportation Commission Consumer Hotline: 1-888-333-WUTC (9882) or firstname.lastname@example.org.